Overview
This workflow automates customer service on WhatsApp by integrating AI-powered responses with real-time Gmail notifications. It leverages GPT-4o-Mini for intelligent chat handling and ensures prompt alerts for important interactions.
Key Features
- WhatsApp Integration: Listens for incoming messages and triggers automated workflows.
- AI-Powered Responses: Uses GPT-4o-Mini via LangChain to generate context-aware replies.
- Conditional Logic: Employs 'if' nodes to route messages and handle various scenarios, including fallbacks.
- Memory Buffer: Maintains conversation context for more natural, coherent interactions.
- Gmail Alerts: Sends email notifications for specific events or escalations, ensuring timely follow-up.
Benefits
- 24/7 Automated Support: Reduces manual workload and response times.
- Consistent Customer Experience: AI ensures accurate, context-sensitive replies.
- Proactive Notifications: Key events are flagged via Gmail, improving oversight and responsiveness.
- Scalable Solution: Handles multiple conversations simultaneously without extra staffing.
Use Cases
- Customer support for e-commerce or service businesses via WhatsApp.
- Automated triage and escalation of customer queries.
- Real-time alerts to support teams for urgent or unresolved issues.
Integrations
- WhatsApp (messaging)
- OpenAI GPT-4o-Mini (AI chat)
- Gmail (notifications)
- LangChain (AI orchestration)
