Overview
This workflow automates the synchronization of Zendesk support tickets and their subsequent comments with GitHub issues, ensuring seamless collaboration between support and development teams.
Key Features
- Automated Ticket Sync: New Zendesk tickets trigger the creation of corresponding GitHub issues.
- Comment Updates: Subsequent comments on Zendesk tickets are automatically added as comments to the linked GitHub issue.
- Conditional Logic: Utilizes IF nodes and custom functions to determine whether to create a new issue or update an existing one.
- Real-Time Integration: Webhooks ensure immediate data transfer between Zendesk and GitHub.
Benefits
- Improved Collaboration: Bridges the gap between customer support and development, reducing manual updates.
- Time Savings: Eliminates repetitive data entry, allowing teams to focus on higher-value tasks.
- Accurate Tracking: Maintains a single source of truth for issue status and communication.
Use Cases
- Support Escalation: Automatically escalate customer issues from Zendesk to GitHub for engineering attention.
- Bug Tracking: Ensure all customer-reported bugs are logged and updated in GitHub.
- Transparency: Keep both support and development teams informed with synchronized updates.
Integrations
- Zendesk: For ticket and comment retrieval.
- GitHub: For issue and comment creation.
- Webhooks & Functions: For real-time automation and custom logic.
