Automated Text Classification for eCommerce Inquiries

Overview

This workflow automates the classification and routing of contact form submissions for an eCommerce business. By leveraging AI-powered text classification and integration with Google Sheets, it ensures efficient handling of customer inquiries.

Key Features

• Form Trigger: Initiates the workflow upon form submission.
• Text Classification: Utilizes AI to categorize inquiries into predefined departments such as Product, Quote, General, Order, and Other.
• AI Integration: Employs OpenAI for advanced language processing to enhance classification accuracy.
• Email Notifications: Automatically sends emails to the relevant department based on the classified category.
• Data Logging: Records inquiry details in Google Sheets for tracking and analysis.

Benefits

• Efficiency: Reduces manual sorting of inquiries, saving time and resources.
• Accuracy: Improves response accuracy with AI-driven classification.
• Scalability: Easily handles increased inquiry volumes without additional manpower.

Use Cases

Ideal for eCommerce businesses looking to streamline customer support processes, improve response times, and maintain organized records of customer interactions.

Integrations

• Google Sheets: For data logging and record-keeping.
• OpenAI: For natural language processing and classification.
• Email Services: For automated notifications to relevant departments.