Overview
This workflow automates customer support on Telegram by integrating GPT-4 Mini AI with Google Docs as a knowledge base. Incoming Telegram messages trigger the workflow, which leverages advanced language models to provide accurate, context-aware responses.
Key Features
- Telegram Integration: Listens for customer queries via Telegram Trigger and responds directly in chat.
- AI-Powered Responses: Utilizes OpenAI's GPT-4 Mini for natural, intelligent conversations.
- Knowledge Base Access: Connects to Google Docs, enabling the AI to reference up-to-date support documentation.
- Contextual Memory: Employs a memory buffer to maintain conversation context for more personalized support.
- Agent Orchestration: Coordinates AI and data retrieval through a dedicated support agent node.
Benefits
- 24/7 Automated Support: Reduces manual workload and ensures customers receive instant, accurate answers.
- Consistent Information: Centralizes support knowledge in Google Docs, ensuring responses are always current.
- Scalable Solution: Handles multiple simultaneous conversations without additional staffing.
- Time Savings: Automates repetitive inquiries, freeing human agents for complex issues.
Use Cases
- Customer support for e-commerce or SaaS businesses via Telegram.
- Automated FAQ handling and troubleshooting.
- Rapid onboarding or product guidance using dynamic, AI-driven responses.
