Automated Synchronization of Entra Users with Zammad User Accounts

Overview

This workflow automates the synchronization of user accounts between Microsoft Entra (formerly Azure AD) and Zammad, a popular helpdesk platform. By leveraging n8n's integration capabilities, it ensures that user information and group memberships in Entra are accurately reflected in Zammad.

Key Features

• Retrieves user and group data from Entra via HTTP requests.
• Processes and formats data using split, set, and merge nodes for compatibility.
• Automatically creates or updates Zammad user records based on Entra data.
• Handles group membership mapping to assign users to the correct Zammad groups.

Benefits

• Eliminates manual user management between Entra and Zammad, reducing errors and administrative overhead.
• Ensures consistent and up-to-date user information across platforms.
• Saves significant time by automating repetitive synchronization tasks.

Use Cases

• Organizations using Entra for identity management and Zammad for support ticketing.
• IT teams seeking to streamline onboarding/offboarding processes.
• Businesses aiming to maintain accurate user permissions and group assignments in helpdesk systems.

Integrations & Automation

Key integrations include Microsoft Entra (via API) and Zammad. The workflow utilizes n8n's HTTP request, data transformation, and conditional logic nodes to automate the entire process, delivering reliable and scalable user management.