Overview
This workflow automates the triage of service tickets in Taiga by leveraging GPT-4o for intelligent decision-making. When a new ticket is created, the system evaluates its content and determines the appropriate type and severity, reducing manual intervention.
Key Features
- Automated Ticket Trigger: Initiates when a new service ticket is created in Taiga.
- AI-Powered Classification: Uses GPT-4o logic to assess if more information is needed and to define ticket type (Question, Enhancement, Bug, Onboarding).
- Severity Assignment: Automatically sets severity levels, including Wishlist, based on ticket details.
- Conditional Routing: Employs switch and if nodes to direct tickets through the correct triage path.
Benefits
- Efficiency: Reduces manual triage workload, enabling faster response times.
- Consistency: Ensures standardized ticket categorization and prioritization.
- Scalability: Handles high ticket volumes without additional staff.
Use Cases
- Support Teams: Automate initial ticket sorting for IT or customer support.
- Product Management: Quickly identify bugs, enhancements, and onboarding needs.
- Project Management: Maintain organized and actionable backlogs in Taiga.
Integrations & Processes
- Taiga: Central platform for ticket management.
- GPT-4o: AI-driven logic for ticket analysis and classification.
- n8n Automation: Orchestrates the workflow, ensuring seamless integration and process flow.
