Overview
This workflow automates customer support for product training inquiries by integrating WhatsApp Business Cloud, GPT-4, and Google Sheets. Incoming WhatsApp messages trigger the process, which intelligently determines if the query relates to product training.
Key Features
- WhatsApp Integration: Listens for customer messages and initiates automated responses.
- Intelligent Query Handling: Uses conditional logic to check if the message is a training request.
- Content Extraction: Extracts URLs from messages, fetches and cleans HTML content for relevant product information.
- AI-Powered Responses: Leverages GPT-4 to generate accurate, context-aware replies.
- Data Management: Updates Google Sheets with raw product info and conversation memory for tracking and analytics.
Benefits
- Reduces manual workload for support teams.
- Ensures fast, consistent, and accurate responses to training-related queries.
- Centralizes product information and customer interactions for easy access and reporting.
Use Cases
- Automating product training support for SaaS or e-commerce platforms.
- Enhancing customer experience with instant, AI-driven assistance.
- Maintaining up-to-date records of customer interactions and product queries.
