Automated Positive Feedback Collection and Management in Notion

Overview

This workflow streamlines the process of capturing and managing positive customer feedback. It begins by triggering on new Typeform submissions, analyzes the sentiment using Google Cloud Natural Language, and, if the feedback is positive, adds it to a Notion table. Notifications are sent via Slack, and Trello cards can be created for follow-up actions.

Key Features

• Automated Feedback Collection: Instantly captures responses from Typeform.
• Sentiment Analysis: Uses Google Cloud Natural Language to assess feedback positivity.
• Conditional Processing: Only positive feedback is processed further.
• Centralized Storage: Adds qualifying feedback to a Notion database for easy tracking.
• Team Notifications: Sends Slack alerts to keep teams informed.
• Task Management Integration: Optionally creates Trello cards for actionable feedback.

Benefits

• Saves time by automating manual feedback review and entry.
• Ensures only valuable, positive feedback is highlighted and tracked.
• Improves team responsiveness with real-time notifications.
• Centralizes feedback for analysis and reporting.

Use Cases

• Customer success teams tracking positive testimonials.
• Product teams monitoring user satisfaction.
• Marketing teams collecting quotes for promotional use.

Integrations

• Typeform (form submissions)
• Google Cloud Natural Language (sentiment analysis)
• Notion (database storage)
• Slack (notifications)
• Trello (task management)