Automated Maintenance Ticket Routing System

Overview

The Maintenance Ticket Router is an advanced workflow designed to streamline the process of handling maintenance requests. By leveraging AI and vector databases, this automation efficiently categorizes and routes tickets to the appropriate departments.

Key Features

• Webhook Integration: Captures incoming maintenance requests in real-time.
• Text Splitting and Embeddings: Utilizes character text splitting and embeddings to analyze ticket content.
• Vector Store Management: Inserts and queries data in a Supabase vector store for efficient ticket categorization.
• AI-Powered Chat and Agent Tools: Employs language models to enhance decision-making and routing accuracy.

Benefits

This workflow significantly reduces the time spent on manual ticket sorting, ensuring faster response times and improved service quality. By automating the routing process, it minimizes human error and optimizes resource allocation.

Use Cases

Ideal for facilities management teams and customer service departments, this workflow can be adapted to various industries requiring efficient ticket management and routing solutions.

Integrations and Processes

The workflow integrates seamlessly with Supabase for vector storage and utilizes Langchain nodes for advanced text processing and AI functionalities, ensuring a robust and scalable solution.