Overview
This workflow automates the triage of incoming support emails using AI and integrates with Gmail, Trello, Slack, and Google Sheets. It leverages GPT-4 for intelligent email analysis and response drafting, streamlining support operations.
Key Features
- Automated Email Trigger: Monitors Gmail for new support emails.
- AI-Powered Triage: Uses GPT-4 to analyze, classify, and draft responses based on sentiment and urgency.
- Critical Issue Detection: Identifies high-priority issues and triggers Slack alerts for immediate attention.
- Ticket Management: Automatically creates Trello support tickets for tracked issues.
- Response Automation: Drafts and sends replies via Gmail for standard cases.
- Data Logging: Logs all interactions and outcomes in Google Sheets for reporting and analysis.
Benefits
- Reduces manual workload for support teams.
- Ensures rapid response to critical issues.
- Improves consistency and quality of customer communication.
- Centralizes ticket tracking and reporting.
Use Cases
- Customer support teams seeking to automate email triage and ticketing.
- Businesses needing real-time alerts for urgent support requests.
- Organizations aiming to enhance support efficiency with AI-driven workflows.
