Automated Customer Support Using Gmail, Google Sheets, and GPT-4o AI

Overview

This workflow automates customer support by integrating Gmail for incoming support emails, Google Sheets for ERP and historical case data, and GPT-4o AI for intelligent response generation. It ensures prompt, data-driven replies to customer inquiries.

Key Features

• Email Trigger: Monitors Gmail for new support requests.
• AI Analysis: Uses GPT-4o to analyze email content and extract key information.
• ERP Data Integration: Fetches relevant customer and case data from Google Sheets.
• Contextual Responses: Aggregates historical support data to provide context-aware answers.
• Knowledge Base Access: Leverages internal knowledge for accurate, consistent replies.

Benefits

• Faster Response Times: Automates triage and initial responses, reducing manual workload.
• Improved Accuracy: AI-driven analysis ensures relevant, personalized support.
• Centralized Data: Seamlessly connects email, ERP, and knowledge base for holistic support.
• Scalability: Handles increased support volume without additional staff.

Use Cases

• Customer support teams seeking to automate email triage and response.
• Businesses needing to integrate ERP data into support workflows.
• Organizations aiming to leverage AI for smarter, faster customer service.