Overview
This workflow automates customer support by integrating Gmail for incoming support emails, Google Sheets for ERP and historical case data, and GPT-4o AI for intelligent response generation. It ensures prompt, data-driven replies to customer inquiries.
Key Features
- Email Trigger: Monitors Gmail for new support requests.
- AI Analysis: Uses GPT-4o to analyze email content and extract key information.
- ERP Data Integration: Fetches relevant customer and case data from Google Sheets.
- Contextual Responses: Aggregates historical support data to provide context-aware answers.
- Knowledge Base Access: Leverages internal knowledge for accurate, consistent replies.
Benefits
- Faster Response Times: Automates triage and initial responses, reducing manual workload.
- Improved Accuracy: AI-driven analysis ensures relevant, personalized support.
- Centralized Data: Seamlessly connects email, ERP, and knowledge base for holistic support.
- Scalability: Handles increased support volume without additional staff.
Use Cases
- Customer support teams seeking to automate email triage and response.
- Businesses needing to integrate ERP data into support workflows.
- Organizations aiming to leverage AI for smarter, faster customer service.
