Automated Customer Review Sentiment Analysis with Google Sheets

Overview

This workflow automates the process of analyzing customer review sentiment using Google Sheets as both the data source and reporting tool. It leverages n8n's integration capabilities to streamline sentiment analysis and data management.

Key Features

• Automated Trigger: Listens for new or updated customer reviews in a designated Google Sheet.
• Sentiment Analysis: Processes each review using a custom code node to determine sentiment (positive, negative, or neutral).
• Real-Time Updates: Writes the sentiment results back to the corresponding row in Google Sheets for immediate visibility.

Benefits

• Efficiency: Eliminates manual review and classification, saving significant time for teams.
• Accuracy: Ensures consistent sentiment analysis using automated logic.
• Actionable Insights: Enables quick identification of customer satisfaction trends directly within Google Sheets.

Use Cases

• Monitoring product or service feedback for quality improvement.
• Generating sentiment-based reports for marketing or customer support teams.
• Automating alerts or follow-ups based on negative sentiment detection.

Integrations & Automation

• Google Sheets: Central platform for data input and output.
• n8n Code Node: Custom logic for sentiment analysis.
• Sticky Notes: Workflow documentation and guidance.

This workflow empowers businesses to react swiftly to customer feedback, enhancing customer experience and operational agility.