Automated Assignment of Zammad Users to Organizations by Email Domain

Overview

This workflow automates the process of assigning users in Zammad to the correct organizations by analyzing their email domains. When triggered manually, it checks if an organization exists with a shared domain and if a user has an email but is not yet assigned to an organization.

Key Features

• Extracts the domain from the user's email address.
• Searches for organizations in Zammad that match the extracted domain.
• Automatically assigns users to the appropriate organization if a match is found.
• Utilizes conditional logic to ensure only relevant users are processed.

Benefits

• Reduces manual effort in user-organization assignment.
• Ensures accurate and consistent user data in Zammad.
• Saves time for support and admin teams by automating repetitive tasks.
• Improves onboarding and user management efficiency.

Use Cases

• Onboarding new employees or customers in a helpdesk environment.
• Keeping organizational data up-to-date as users join or change roles.
• Streamlining support operations for companies using Zammad as their ticketing system.

Integrations & Automation

• Leverages Zammad's API for user and organization management.
• Employs n8n's conditional and data transformation nodes for seamless automation.