Automated Analysis of BeyondPresence Video Calls with GPT-4O-Mini & Google Sheet

Overview

This workflow streamlines the analysis of BeyondPresence video call events by integrating AI-powered insights and automated data storage. Incoming call data is captured via a webhook, processed, analyzed using GPT-4O-Mini, and results are saved to Google Sheets for easy access and reporting.

Key Features

• Webhook Integration: Instantly receives video call event data from BeyondPresence.
• AI Analysis: Utilizes GPT-4O-Mini to analyze and extract insights from call data.
• Data Validation & Enrichment: Ensures data quality and enriches information before analysis.
• Automated Storage: Parsed AI insights are systematically saved to Google Sheets for tracking and further analysis.

Benefits

• Efficiency: Eliminates manual review and data entry, saving significant time.
• Consistency: Ensures standardized analysis and reporting of all video calls.
• Scalability: Handles large volumes of call data with minimal human intervention.

Use Cases

• Customer Support Quality Monitoring: Analyze support calls for quality assurance.
• Sales Call Insights: Extract actionable intelligence from sales conversations.
• Training & Compliance: Monitor and review calls for compliance and training purposes.

Integrations & Automation

Key integrations include BeyondPresence (webhook), OpenAI GPT-4O-Mini (AI analysis), and Google Sheets (data storage), creating a seamless, end-to-end automated workflow.