Overview
This workflow automates business communications by integrating Telegram and WhatsApp with AI-driven responses. It streamlines customer support and engagement by leveraging OpenAI for intelligent message handling and Google Sheets for customer history management.
Key Features
- Multi-Platform Triggers: Listens for incoming messages on Telegram and WhatsApp via dedicated triggers and webhooks.
- Data Normalization: Standardizes incoming message data for consistent processing.
- Customer History Retrieval: Fetches customer interaction history from Google Sheets to provide context-aware responses.
- AI-Powered Assistance: Utilizes OpenAI to generate intelligent, context-rich replies tailored to each customer.
- Automated Routing: Directs responses to the appropriate platform (Telegram or WhatsApp) based on the origin of the inquiry.
Benefits
- Enhanced Efficiency: Reduces manual workload by automating repetitive customer interactions.
- Personalized Support: Delivers tailored responses using historical data and AI, improving customer satisfaction.
- Seamless Integration: Connects popular messaging platforms with business data sources for unified communication.
- Time Savings: Accelerates response times and ensures 24/7 availability for customer queries.
Use Cases
- Customer support automation for e-commerce or service businesses.
- AI-driven sales inquiries and lead qualification.
- Real-time, multi-channel business communication management.
