Overview
This workflow automates sales conversations on Telegram by integrating AI-powered chat with human agent handoff. It leverages OpenAI's language model for initial customer engagement and Redis for managing interaction states.
Key Features
- AI Chatbot Integration: Uses OpenAI via LangChain to handle routine sales inquiries.
- Human Handoff: Automatically detects when a human agent is needed and routes the conversation accordingly.
- State Management: Employs Redis to track whether the interaction is bot- or human-led.
- Telegram Integration: Listens for incoming messages and sends responses directly within Telegram.
- Subworkflow Execution: Modular design allows for scalable handoff and response processes.
Benefits
- Improved Efficiency: Automates repetitive sales queries, freeing up human agents for complex cases.
- Enhanced Customer Experience: Ensures timely, context-aware responses and seamless escalation to humans.
- Time Savings: Reduces manual intervention, accelerating response times and increasing lead conversion potential.
Use Cases
- Sales Lead Qualification: Quickly engages and qualifies leads before passing them to sales reps.
- Customer Support: Handles FAQs and escalates complex issues to human agents.
- 24/7 Engagement: Provides round-the-clock automated responses, ensuring no lead is missed.
Integrations
- Telegram, OpenAI (via LangChain), Redis, n8n subworkflows.
