Overview
This workflow automates customer support by integrating WhatsApp, Telegram, and Email channels, ensuring 24/7 responsiveness. Incoming messages from multiple platforms are captured via webhooks and email triggers, then normalized for consistent processing.
Key Features
- Omnichannel Support: Handles customer inquiries from WhatsApp, Telegram, and Email.
- AI-Powered Responses: Utilizes OpenAI to generate intelligent, context-aware replies.
- Conversation History: Retrieves and references past interactions from Notion for personalized support.
- Escalation Logic: Automatically checks if a query requires human intervention and routes accordingly.
- Automated Messaging: Sends tailored responses back to the originating channel.
Benefits
- Never Miss a Customer: Ensures all inquiries are addressed instantly, regardless of time or channel.
- Improved Efficiency: Reduces manual workload for support teams by automating routine queries.
- Consistent Quality: Delivers accurate, AI-generated responses based on conversation history.
- Seamless Integration: Connects popular messaging platforms and knowledge bases for unified support.
Use Cases
- Businesses seeking to provide round-the-clock customer support.
- Teams aiming to centralize and automate multi-channel communications.
- Organizations looking to scale support operations without increasing headcount.
