AI-Powered IT Support Agent with Azure Search, Entra ID, and Jira Integration

Overview

This workflow automates IT support by integrating AI chat capabilities, knowledge management, and ticketing systems. It leverages Azure Search for knowledge retrieval, Entra ID for secure authentication, and Jira for automated ticket creation and management.

Key Features

• AI Chat Support: Utilizes Google Gemini for intelligent chat-based IT support.
• Knowledge Management: Supports knowledge uploads and content embedding using Azure Search.
• Automated Ticketing: Seamlessly creates and manages Jira tickets based on chat interactions.
• User Authentication: Integrates with Entra ID for secure user identification.
• Memory Buffer: Maintains conversation context for improved AI responses.

Benefits

• Faster Response Times: Automates routine IT queries and ticket creation, reducing manual workload.
• Improved Accuracy: AI-driven responses ensure consistent and accurate support.
• Seamless Integration: Connects chat, knowledge base, and ticketing in a unified workflow.
• Enhanced Security: Uses Entra ID for secure access and user verification.

Use Cases

• IT Helpdesk Automation: Provide instant support and ticketing for common IT issues.
• Knowledge Base Management: Easily update and retrieve IT documentation.
• Employee Self-Service: Empower users to resolve issues or request support via chat.

This workflow streamlines IT support, saving time and improving service quality through intelligent automation and robust integrations.