Overview
This workflow automates the process of collecting, analyzing, and storing customer feedback. It integrates Google Sheets for data storage and OpenAI for sentiment analysis, providing valuable insights into customer opinions.
Key Features
- Form Submission: Collects customer feedback through a form trigger.
- Data Storage: Automatically adds feedback to Google Sheets for organized record-keeping.
- Sentiment Analysis: Utilizes OpenAI to classify feedback sentiment, offering a deeper understanding of customer emotions.
- Data Merging: Combines sentiment analysis results with original feedback for comprehensive insights.
Benefits
- Enhanced Decision Making: Gain actionable insights into customer sentiment to improve products and services.
- Time Savings: Automates data entry and analysis, reducing manual workload and increasing efficiency.
- Scalability: Easily handles large volumes of feedback, making it suitable for businesses of all sizes.
Use Cases
- Customer Support: Quickly identify and address negative feedback to improve customer satisfaction.
- Product Development: Use sentiment insights to guide product enhancements and innovations.
Integrations
- Google Sheets: For seamless data storage and management.
- OpenAI: For advanced sentiment analysis capabilities.
