This workflow automates customer support by integrating AI chat responses with human escalation. When a chat message is received, the OpenAI Chat Model attempts to answer using contextual memory. If the AI cannot resolve the query, the workflow prompts the user for their email and notifies a human agent via Slack for further assistance.
Key integrations include OpenAI for AI chat, Slack for human notifications, and n8n's memory buffer for context. The workflow automates query triage, escalation, and communication, delivering efficient, reliable support.
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